Returns & Exchanges

Due to the perishable nature of our products, Jack's Candy can only accept returns on items that arrive damaged or incorrect. We strive to ensure every sweet treat reaches you in perfect condition, but we are happy to resolve any issues within 14 days of delivery.

Return Process

• 1.
  Document the Issue

  Take clear photos of the damaged candy or the incorrect item received, including the original packaging and shipping label.

• 2.
  Contact Our Team

  Email support@jackscandy.com with your order number and the photos attached to initiate your claim.

• 3.
  Review Process

  Our quality assurance team will review your request within 48 hours to determine if a replacement or refund is appropriate.

• 4.
  Resolution

  Once approved, we will ship out a fresh replacement at no extra cost or issue a full refund to your original payment method.