Frequently Asked Questions
Everything you need to know about your sweet treats.
How long will it take for my candy to arrive?
Standard shipping typically takes 3-5 business days. We also offer expedited shipping options at checkout for those who need their sugar fix sooner.
Do you offer international shipping?
Currently, Jack's Candy ships to all 50 U.S. states and Canada. We are working on expanding our delivery zones to more countries soon.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact us within 48 hours for a replacement or refund.
Are there options for people with dietary restrictions?
Yes! We have dedicated sections for sugar-free, gluten-free, and vegan candies. Please check the ingredient labels on each product page for specific allergen information.
How do you prevent candy from melting during summer shipping?
During warmer months, we utilize thermal liners and cold packs for heat-sensitive items to ensure your chocolate and gummies arrive in perfect condition.
Can I place a bulk order for a party or event?
Absolutely. We offer wholesale pricing and bulk quantities for weddings, corporate events, and parties. Please reach out via our contact form for a custom quote.